Privacy Policy

PRIVACY & DATA PROTECTION POLICY

This Privacy & Data Protection Policy covers our website (shoutpm.co.uk) and the business operations of Shout Promotional Merchandise.

Shout Promotional Merchandise Ltd respects your privacy and will treat all information confidentially.

COLLECTING AND STORING DATA

Personal identification information

We may collect personal identification information in a variety of ways, including, but not limited to, when users visit our website, register on our website, place an order, fill out a form, attend our events or visit us at an event, and in connection with other activities, services, features or resources. Users may be asked for details including but not limited to name, email address, mailing address, and phone number.

We require certain personal information when you make a purchase, request a sample or quotation or engage in other business activities with Shout Promotional Merchandise Ltd. The data collected includes contact names, addresses, telephone numbers, email addresses and payment details.

This information is stored on secure servers and is not stored outside the UK. No information will be passed on to third parties without informing you and/or obtaining your consent with the exception of credit card payments – see below.

USE OF YOUR PERSONAL INFORMATION

We will use the information provided for activities including but not limited to the following:

  1. To process orders, enquiries, sample requests, payments and to communicate with you about these
  2. To contact you about new products, special offers/promotions and services via email, unless otherwise requested to do so. If you do not wish to receive marketing information from Shout Promotional Merchandise Ltd via post or email, you need to contact either of our Data Protection Officers in writing requesting your details are removed from our mailing list
  3. To access product information which you may supply to us
  4. To contact you regarding our Recruitment/ Training or Health & Safety needs

THE WEBSITE

Our website (shoutpm.co.uk) and its owners (Shout Promotional Merchandise Ltd) take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. The website complies with UK national laws and requirements for user privacy.

Personal identification information

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can refuse to supply personally identification information, except that it may prevent them from engaging in certain website related activities. Users may, however, visit our website anonymously.

Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about the user’s means of connection to our website, such as the operating system and the internet service provider utilised and other similar information.

USE OF COOKIES

Our website uses cookies to enhance the user’s experience while visiting the website.  Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within the website.

Users are advised that if they wish to decline the use and saving of cookies from our website on to their computer’s hard drive they should take necessary steps within their web browsers security settings to block all cookies from the website and its external service providers.

Our website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and use of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

Sensitive and private data exchange between the website and its users happens over a SSL secured communication channel.

EXTERNAL LINKS

Although our website only intends to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout our website.

We cannot guarantee or verify the contents of any externally linked website. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any consequence of or damage caused by visiting any external links mentioned.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent your personal identification information to others. We may use third party service providers to help us operate our business and our website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms we participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms.

Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

SHORTENED LINKS IN SOCIAL MEDIA

We may share web links through social media platform accounts to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] – this is an example: http://bit.ly/zyVUBo

Users are advised to exercise caution and good judgment before clicking any shortened urls published on our social media platforms. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any consequences of or damage caused by visiting any shortened links.

CREDIT/DEBIT CARD PAYMENTS

All credit and debit card payments are processed via Global Payments (authorised by the Financial Conduct Authority) by a member of our Accounts team. No card details are stored by Shout Promotional Merchandise Ltd either digitally or manually. Shout Promotional Merchandise Ltd is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).

DELETION OR AMENDMENT OF CONTACT INFORMATION

You may request your personal data is deleted or amended at any time by contacting either of our Data Protection Officers in writing. There will be no charge for this service.

 

The DP Officers are:

Sonia Thapar, Marketing Manager (sonia@shoutpm.co.uk)

Hayley Lloyd-Williams, HR Manager (hayley@shoutpm.co.uk)

If you have any questions about our Privacy & Data Protection Policy, please contact us.

This policy was last updated on November 7th 2018.

We reserve the right to amend the above at any time and the policy does not form any part of a contractual agreement with Shout Promotional Merchandise Ltd.

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